Start & Don’t Quit LLC (“we”, “our”, or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our automation platform and associated services powered by GoHighLevel and Extendly. By accessing or using our services, you agree to this policy.
2. Information We Collect
We may collect the following categories of personal and business information:
a. Information You Provide
Full name, email address, phone number
Business name, industry, and location
Payment information (handled securely via Stripe)
Messages, notes, and files submitted through our forms or automations
b. Automatically Collected Information
Device and browser info
IP address
Time zone, pages visited, session duration
Cookies and usage data
c. Third-Party Integrations
If you connect third-party services (e.g., Google, Facebook, Twilio, Stripe), we may receive data as allowed by their APIs and your consent.
3. How We Use Your Information
We use your information to:
Deliver CRM and automation services
Send follow-up messages and appointment reminders
Provide onboarding and customer support
Improve the user experience and troubleshoot issues
Collect reviews and feedback on behalf of your business
Comply with legal obligations
4. Data Sharing
We do not sell your information. However, we may share data with:
Service providers (e.g., Twilio, Google, Stripe)
Automation systems to deliver texts, emails, and voicemails
Contractors or consultants under confidentiality
Legal authorities, when required by law
5. Data Retention
We retain your information as long as you maintain an active subscription, or as necessary to fulfill business, tax, or legal obligations. You may request deletion by contacting us at: [email protected]
6. Cookies & Tracking
Our platform may use cookies and tracking pixels to:
Track user activity for optimization
Store login sessions
Enable retargeting campaigns You may opt out via your browser settings.
7. Texting and Call Consent (A2P 10DLC Compliance)
By opting in to our services, you authorize us to send you:
Automated texts, emails, or voice messages
Appointment reminders
Promotions (if applicable) You may reply “STOP” to opt out at any time.
8. Children's Privacy
Our services are not directed to individuals under 13. We do not knowingly collect information from children.
9. Security
We implement reasonable safeguards (SSL encryption, firewalls, 2FA) to protect your data. However, no system is 100% secure, and we cannot guarantee absolute protection.
10. Your Rights
Depending on your location, you may have the right to: